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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is present on each and every page. A popup will open. It comprises exhaustive information about all the operations that you can carry out on that particular page. Each context menu appears on the very same page so that you can quickly return to your work.

Video Tutorials

We have a rich variety of how-to video clips describing how to use our Control Panel. They're shot for those of you who would like to see how things are getting done instead of only reading articles. Thus, anyone can quickly become familiar with our hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you need, take a glance at our comprehensive FAQ database, which contains questions asked by actual clients and offers real solutions. We frequently update our FAQ section with new entries in an attempt to embrace all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the answer you need in the FAQ section either, you can get in touch with our excellent team of support engineers available 24x7x365 and eager to help you with any query. Each trouble ticket you open will be responded to within 1 hour (the average trouble ticket response time being approximately 20 mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 284734

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com